Murad Acne Complex ® Affiliate FAQs

General Questions

1. What products does Balley Direct offer?

About Balley Direct Affiliate Program

2. What is the Balley Direct Affiliate Program?
3. Why join the Balley Direct Affiliate Program?
4. How does the Balley Direct Affiliate Program work?
5. Who can become a Balley Direct Affiliate?
6. Is the Affiliate Program free to join?
7. How do I sign up?

Becoming a Balley Direct Affiliate

8. How soon can I post Balley Direct links and start earning commissions?
9. How do I create links to my Website?
10. Can I place Balley Direct links or banners anywhere on my site?
11. How many Balley Direct links can I use on my site?
12. How often can I get new banners?
13. Who do I contact if I have technical problems with the banners and text links?

About Link Share

14. What is Linkshare?
15. What types of sales and revenue reports does Linkshare provide?

Commissions and Tracking Reports

16. How much money can I earn as a Balley Direct Affiliate?
17. How often do I get paid?

Additional Questions

18. Can I be an affiliate if my site is not-for-profit?
19. What if I have more questions?

Ordering

20. How do I order?
21. Can I change my shipping frequency?
22. Can I delay the next shipment of my regimen?
23. How do I change the contents of my regimen/customize my kit?
24. Can I change my regimen by switching to another one?
25. How do I change my Address/Account information?
26. When and where will my order arrive?
27. My Order didn’t arrive! How can I track the order?
28. What is the Return policy?
29. How does the Money Back Guarantee work?
30. Do you have all products in stock?
31. Do you ship products to US or other countries?

Healthy Skin Club

32. What is the Healthy Skin Club?
33. How do I Join the Healthy Skin Club?
34. Can I join the Club without ordering a Murad/AcneComplex regimen?
35. Can I Sign up to receive special offers by email even if I am not in the Healthy Skin Club?

Your Account

36. How do I Register?
37. I have registered before, how do I Log In?
38. I forgot my password! How can I get it back?
39. Can I Use the same user & password to order on both Acne complex & Murad Canada websites?

Murad Products

40. Does Murad Canada have other products except Acne Complex?
41. How can I get more information on your products?
42. How can I let other people know about Murad Canada?
43. What is Balley Direct’s privacy policy?

Contact

45. How can I contact Balley Direct/Murad Canada?
46. What time does the Customer Service Department operate?
47. Can Balley Direct help me find the right product for my skin?
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General Questions

Q. What products does Balley Direct offer?
A. Balley Direct is the Exclusive Canadian distributor of Murad high quality skin care products. Our products are supplied to us by Murad (USA). We offer Acne Complex - the best-selling acne skin care line and Murad - the popular skin care line.

More best-selling Health & Beauty products to be added soon!



About Balley Direct Affiliate Program

Q. What is the Balley Direct Affiliate Program?
A. The Balley Direct Affiliate Program is a way for you to earn commissions by introducing your customers to Balley Direct. The Balley Direct Affiliate Program compensates Affiliates $10 CAD per sale. In addition, Balley Direct offers a 90 return days policy. You get credit for visitors who come back to Balley Direct within 90 days of clicking through from one of your links.

Q. Why join the Balley Direct Affiliate Program?
A.Our skin care products are proven best-sellers, and they work! We encourage high dollar orders by offering free shipping on orders over $75. All customers receive two bonus item valued at $25 on joining our Club. Your Canadian customers will love us because by buying from within Canada they pay in Canadian dollars, avoid customs charges, receive their products quicker, and receive excellent customer service from within Canada.

Q. How does the Balley Direct Affiliate Program work?
A. After you register and are accepted, you place links to Balley Direct on your Website. Whenever your customers purchase at Balley Direct through one of these links you earn commission. The more customers who purchase, the more you’ll get paid.

Q. Who can become a Balley Direct Affiliate?
A. If you have a website, you are eligible to join the program. We allow websites outside of Canada to participate if your website markets to Canadian residents. Our only restriction: Balley Direct does not permit Affiliates that, in our sole discretion, link to or contain objectionable or offensive materials.

Q. Is the Affiliate Program free to join?
A. Yes! There is absolutely no cost to become a Balley Direct Affiliate. Start earning money today! Simply complete the application and you will be contacted with further instructions.

Q. How do I sign up?
A. First, read through our guidelines for approval. If you feel that your website is suitable to sell Balley Direct products, then click here to Apply Now. After your application is submitted, we will contact you to let you know if you’ve been accepted as a Balley Direct Affiliate. We will provide you with information on how to get started. It’s easy, fast, and free!





Becoming a Balley Direct Affiliate

Q. How soon can I post Balley Direct links and start earning commissions?
A. Once your registration is processed and approved, MyReferer activates your sales tracking information and you can access Balley Directs ’s banners and text links. When you post them to your site, you can begin earning money.

Q. How do I create links to my Website?
A.Once your registration is processed and approved, MyReferer activates your sales tracking information and you can access Balley Direct’s banners and text links. When you post them to your site, you can begin earning money.

Q. Can I place Balley Direct links or banners anywhere on my site?
A. Absolutely. Because you understand your customers and their needs, you are in the best position to decide the placement of the Balley Directs links. Of course, optimizing the location of the links will increase your chances for click-throughs and sales — resulting in more commissions for you.

Q. How many Balley Directs links can I use on my site?
A. Use as many as you like. Place Balley Directs banners, logos or links in different locations throughout your site. Sometimes a text link in conjunction with a banner ad will increase the click-through rate.

Q. How often can I get new banners?
A. Balley Directs’s design team offers new selections of artwork on a regular basis. You can select banners and links through your MyReferer account. Soon, you will have the option of allowing your banners on your site to change automatically — an easy way to ensure a fresh look. We’ll let you know when this option becomes available.

Q. Who do I contact if I have technical problems with the banners and text links?
A. Balley Directs maintains a strict quality control process for the Affiliates program in order to minimize such problems. However, due to the complexity of the tracking system, technical difficulties may arise for some Affiliates. Balley Direct’s support team can guide you through the process of creating and maintaining links. For fast help, send your questions to affiliates@balleydirect.com



About MyReferer

Q. What is MyReferer?
A. Balley Direct has teamed with MyReferer, a leader in third-party Affiliate marketing programs. Once you sign up for our program, you’ll be taken to MyReferer ’s site where you’ll create your own personal and secure account. Here you can log in at any time to get our banners and links, find out about commissions earned and even learn about how many impressions each of your links has received.

Q. What types of sales and revenue reports does MyReferer provide?
A. Among the greatest benefits MyReferer provides for Affiliates is comprehensive reporting. Affiliates can use their reports to do a quick check on how much money they are earning, and to figure out what’s working and what isn’t.



Commissions and Tracking Reports

Q. How much money can I earn as a Balley Direct Affiliate?
A. There is no limit to what you can earn. For example, Acne Complex Introductory kits start at $29.95. The commission you earn is $10 on every kit sold (prices in Canadian dollars).

Q. How often do I get paid?
A. Commissions are sent out every month via check to all Affiliates who have accumulated at least $50 in commissions. If you do not meet the $50 threshold in a given month, your commissions will roll to the next month until you meet the $50 threshold.